Oil Painting Express

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Frequently Asked Questions (FAQ)

 

Ordering

We strive to produce quality oil paintings, which are accessible and affordable to our customers. Our commissioned oil paintings can be as inexpensive as $69.99. The ultimate price of your painting will depend on the size of the painting, the number of figures, the texture and the type of frame you choose. Please consult our price list for details.

Yes. When your painting has been completed, we will e-mail a photograph of it to you for your approval. Should you require further editing to be done to your painting, send us details of the changes you wish to have made and we will do so. We will repeat this process, sending photographs of your painting to you via e-mail, until you approve it. Only when you are completely satisfied with your painting, will it be shipped.

When your painting is completed, we will e-mail a photograph to you for your approval. Should you require further editing to be done to your painting, we will do this. We will repeat this process, sending photographs of your painting to you via e-mail, until you approve it. Only when you are completely satisfied with your painting, will it be shipped.

Your custom painting will be delivered in approximately 17 to 21 days. Please take this into consideration before ordering, particularly if your painting is a gift that is required for a special occasion. We also offer an express shipping service, which reduces the delivery time to 10 to 14 days.

Please take this into consideration before ordering, particularly if your painting is a gift that is required for a special occasion. We also offer an express shipping service, which reduces the delivery time to 10 to 14 days.

If you cannot find the answer to your question on the FAQ page, please send your question using our Contact Us page.

If you choose fewer figures than your photograph shows, we will contact you via e-mail and notify you of the correct pricing. If you choose more figures than your photograph shows, we will refund you the correct amount.

Painted in fine oils, portrait and landscape paintings add a classically elegant accent to any home. A portrait painting depicts people and/or animals. A landscape painting has no people or animals. If you are not sure whether the subject in your photographs would be considered a figure, e-mail your photograph to us at info@oilpaintingexpress.com and we will advise you.

Landscape paintings have no people or animals depicted. Examples include still life with flowers, nature scenes, cars and architectural views. You may choose to have a seascape composition, such as an ocean panorama, rather than a landscape. World-renowned landscape paintings by celebrated artists such as Claude Monet, Paul Cézanne and John Constable can also be reproduced. The price for a reproduction of a famous landscape painting is the same as a landscape painting from a photograph of your own.

Portrait paintings depict a person or an animal, where each person or animal equals one figure. Depending on the size you require, we can paint from one to ten figures in a composition. Portraits may include children, friends, spouses, family members and pets. We also offer reproductions of famous portraits by great masters such as Leonardo da Vinci and JohannesVermeer

This depends on your photograph. Please consult our Prices page to see which category your photograph falls into

Shipping

Your painting will be protected with bubble or foam wrap and placed in a thick cardboard box or tube to safeguard it during its journey.

FedEx (Express)

Standard shipping is free. Express shipping costs 20% of your total order.

All paintings will be combined into a single package. The shipping cost for several paintings is the same as the shipping cost for a single painting.

Yes. Simply log in to your oilpaintingexpress.com account where you will be able to check the status of your order. We will also e-mail you a tracking number for your order, when your painting has been shipped.

We ship worldwide. Wherever major shipping companies such as FedEx, UPS, or DHL deliver.

It will take 17 to 21 days with standard shipping or 10 to 14 days with express shipping for your painting to arrive.

Contact us immediately if your painting has been damaged during the shipping process. A new painting will promptly be delivered to you.

Payment

We accept PayPal, Visa, MasterCard, Discover, American Express and e-Check

Be assured that your payment is secure. We use 128-bit SSL (Secure Sockets Layer), which provides the highest level of protection possible for a financial transaction over the Internet.

You may pay 30% of the total price in advance. When you have approved your painting, simply pay the remaining 70% and we will ship your painting.

You will pay the remaining balance when your painting is completed and you have given us your approval to ship it.

Photographs

Any photograph can be transformed into an oil painting. A treasured moment such as a couple’s wedding or honeymoon can be beautifully captured in oils. A portrait of a child or baby is perfect for parents or grandparents alike. A wonderfully personal gift to consider is a portrait with friends or family; a work that will be treasured for generations to come. For a pet lover, a portrait of a beloved animal with its owner makes a unique and special gift. A breathtaking landscape, which holds special meaning to you, can be displayed in your home, giving pleasure for many years to come.

We can work with you to determine whether your photograph can be made into an oil painting. To discuss this, please send an e-mail to us at info@oilpaintingexpress.com.

Yes. Be sure to upload or e-mail all the photographs you want to be combined and then provide your artist with the proper guidance as to which figures you wish to be included.

You can upload up to three photographs or pictures. If you wish to include additional images, please e-mail these directly to us. We can work from a single photograph or multiple photographs. Simply advise us of your requirements by providing instructions in the comment box on the Build & Price page.

Yes. During the ordering process you can select a background from another photograph or alternatively, you can choose from six popular studio backgrounds that we provide. Be sure to discuss this with your artist in the guidance section.

Yes. Simply advise your artist of the details which are to be excluded and which details are to be included.

If your desired photograph will not upload to our site, locate any other photograph that will load and proceed with your order. Then e-mail us the photo that you wish to have painted to info@oilpaintingexpress.com. Please be sure to include your order number in your e-mail.

We support extensions .jpg .jpeg .png and .gif

Scan your photograph, save it as a .jpg .jpeg .png and .gif and then upload it with your order. Alternatively, you can simply e-mail the scan to us.

Paintings

Our paintings are painted entirely by hand. Our artists have many years of experience in painting works of art from photographs.

Your commissioned painting will be undertaken by a fine artist from a network of artists world-wide.

During our Order Your Custom Painting process you will find a comment box. Simply advise us what you need and we will do our utmost to accommodate your wishes.

Yes. Simply find the photograph of the famous painting you like, upload it and choose your options. We will take care of the rest.

We take pride in having one of the shortest production times in the business; hence the name oil painting express. Your commissioned oil painting will be delivered in approximately 17 to 21 days. Please take this into consideration before ordering, particularly if your painting is required for a special occasion. We also offer an express shipping service, which reduces the delivery time to 10 to 14 days.

Yes. When your painting has been completed, we will e-mail a photograph to you for your approval. Should you require further editing to be done to your painting, we will do this. We will repeat this process, sending photographs of your painting to you via e-mail, until you approve it. Only when you are completely satisfied with your painting, will it be shipped.

We offer flat and impasto. Flat is the standard texture we offer. The canvas has a very fine layer of paint applied to its surface. When this surface is viewed from the side, it appears smooth with minimal visible brush strokes. Impasto is our premium texture. The surface is richly textured with thick paint, imparting a three dimensional sculptural quality to the painting. Vincent Van Gogh used the impasto technique as an additional means of expressing his emotions, through the surface of the paint.

A flat texture is best when you want to have very fine detailing emphasised in your painting. We strongly recommend you choose the flat texture for portrait paintings.

An impasto texture is particularly suited to landscapes where details of foliage and light are brought to life by the three dimensional sculptural qualities of the visible brush strokes.

Frames and Canvases

All our frames are affordably priced. Please click here to consult the price chart for our entire framing range.

Our collection of frames is made entirely from environmentally friendly materials of the highest quality grade. We offer six frames, each of which is suitable for a variety of art genres. Please visit our Framing Page to view the entire collection.

The canvas is stretched tautly over the stretcher and held securely in place with metal fasteners. The edges of the canvas are a solid color. For its shipment with FedEx or FedEx Express, your painting will be protected with bubble or foam wrap and placed in a thick cardboard box to safeguard it during its journey. Click here for more details.

The canvas is stretched tautly over the edges of the stretcher and held securely in place with metal fasteners. Your painting will cover the edges of the stretcher to a depth of 1.5 inches. For its shipment with FedEx or FedEx Express, your painting will be protected with bubble or foam wrap and placed in a thick cardboard box to safeguard it during its journey.Visit our Framing Page for more details.

This is not a problem. Your painting will be gently rolled with its surface inward and carefully placed into a sturdy shipping tube.

The canvas is gently rolled with its surface inward and carefully placed into a sturdy shipping tube.

General Questions

We will not ship your painting until it has been fully approved by you. If, however, you are not completely satisfied with your painting you may send it back to us and we will reimburse you for the cost of the painting. In this eventuality, we allow thirty days for returns.

A wedding, a birthday, a graduation, an anniversary or the arrival of a new baby, are perfect occasions for gifting a specially commissioned oil painting. Painted in fine oils, our portrait and landscape paintings add a classically elegant accent to any home and will be enjoyed for generations to come.